Everything you need to get the most out of your ERETHELD ELD
Get up and running with ERETHELD ELD in four simple steps. Most drivers complete setup in under 10 minutes.
Sign up at eretheld.com/register.html. You will need your CDL number, carrier USDOT number, and a valid email address. Your carrier or fleet manager may send you an invite link directly.
Plug the ERS238 hardware device into your truck's 9-pin (J1939) or 6-pin (J1708) diagnostic port, typically located under the dash on the driver's side. The indicator light will turn solid blue when connected to the ECM.
Open the ERETHELD app on your phone or tablet. Navigate to Settings → Device Pairing. Select your ERS238 from the list of available Bluetooth devices. Stay within 30 feet of the device during pairing. Confirm the PIN shown on screen.
In the app, go to Profile → HOS Settings. Select your applicable rule set: 70 hours / 8-day (carriers operating every day of the week) or 60 hours / 7-day (carriers not operating every day). Enter your home terminal time zone and exempt status if applicable.
The Federal Motor Carrier Safety Administration (FMCSA) requires commercial drivers to record their hours of service using one of four duty statuses. ERETHELD automatically tracks and logs each status in real time.
Not performing any work-related activities. A minimum 10-hour off-duty rest period is required before a new driving window can begin. Off-duty time does not count against your 14-hour on-duty window.
Resting in the truck's sleeper compartment. Counts toward the required rest period. Sleeper berth provisions allow split-sleeper arrangements: 8/2 or 7/3 splits, giving flexibility on long-haul runs.
Vehicle is in motion exceeding 5 mph. ERETHELD automatically records this status — no manual input required. The 11-hour driving limit and 14-hour on-duty window both apply to this status.
Performing work but vehicle is not moving. Includes pre-trip and post-trip inspections, loading and unloading, fueling, waiting at shipper/receiver, and time at a weigh station.
When a law enforcement officer requests your electronic logs during a roadside inspection, ERETHELD makes the transfer fast and straightforward. Follow these steps.
When a DOT or state officer asks to see your ELD records, open the ERETHELD app on your phone or tablet. Ensure the device is connected to the ERS238 via Bluetooth and you have either cellular data or a WiFi connection available.
In the main dashboard, tap the sidebar menu icon (three lines, top-left). Select DOT Inspection from the menu. You will be taken to the log transfer screen showing your last 8 days of records.
Two transfer methods are available. Web Services is the preferred and fastest method. Use Email as a fallback if Web Services is unavailable.
Select Web Services. Enter the officer's USDOT number as provided by the inspector. Tap Send via Web Services. The logs are transmitted directly to FMCSA's inspection system. This typically completes within 10–15 seconds.
Select Email. Enter the officer's email address exactly as they provide it. Tap Send via Email. A standardized ELD output file is sent immediately. Keep a note of the sent timestamp.
A confirmation screen will display once the transfer is complete, showing the transfer method used, timestamp, and a reference number. Screenshot or note this information for your records. The inspector can verify receipt on their end.
Your last 8 days of logs are always available for transfer. Keep your ELD charged and connected to the ECM port at all times when operating a CMV. If your device battery is low, plug into the truck's USB port or a power bank before beginning an inspection transfer.
A Driver Vehicle Inspection Report (DVIR) is a federally required document that commercial drivers must complete at the start and end of each day, as well as when changing vehicles. ERETHELD digitizes this process completely — no paper forms required.
Completed before beginning any driving. Open the ERETHELD app, tap DVIR in the menu, then select Pre-Trip. Walk around the vehicle systematically and mark the condition of each component. Sign and submit before departure.
Completed at the end of each driving day or when changing vehicles. Select Post-Trip in the DVIR menu. Any defects found must be noted. The next driver will review your post-trip report as part of their pre-trip inspection.
If any item is found to be faulty, tap the item in the app to toggle it to Defect status. A red DEFECT badge will appear and you will be prompted to add a written description. Photos can be attached from your device camera. All defects are automatically flagged for your motor carrier's maintenance team.
At the end of the DVIR, you must select one of two conditions: Vehicle is safe to operate (no defects found, or defects found but corrected) or Vehicle is NOT safe to operate (defects found that affect safe operation). You must make a selection before the report can be submitted. A vehicle marked unsafe cannot be placed back into service until repairs are made and a corrective DVIR is completed by a mechanic.
Common issues and how to resolve them quickly. If your issue is not listed here, contact support at info@eretheld.com.
Ensure Bluetooth is enabled on your phone or tablet and that the device is within 30 feet of the ERS238. Make sure the truck ignition is in the ON or ACC position — the ERS238 requires power from the ECM port. If still not connecting, remove the ERS238 from your device's Bluetooth list and re-pair from scratch via Settings → Device Pairing.
ERETHELD automatically records driving when the vehicle moves faster than 5 mph for 1 or more consecutive minutes. Very short movements (such as moving in a yard) may not trigger automatic driving status. Verify that the ERS238 is firmly seated in the ECM diagnostic port and that the port is the correct J1939 or J1708 type for your truck.
Check your cellular data or WiFi connection. Force-close the ERETHELD app completely and reopen it. All duty status records are stored locally on the ERS238 device and will sync automatically when the connection is restored. You will not lose any data during a temporary connectivity outage.
Verify that you have an active cellular data or WiFi connection. If Web Services is unavailable, use the Email transfer method as a fallback — this requires only basic email delivery. Confirm with the officer that the USDOT number entered is correct. For email, double-check the officer's email address for typos.
On the login page at eretheld.com/login.html, tap Forgot password? below the sign-in button. Enter your registered email address and you will receive a password reset link within a few minutes. Check your spam folder if you do not see it. For immediate assistance, contact info@eretheld.com.
Ensure all required fields are completed before submitting. Every DVIR requires: vehicle unit number, odometer reading, and a safe/unsafe to operate selection. If defects are marked, a written description is also required. Verify your app has permission to access device storage. Update the app if you are running an older version.
Answers to the most common questions about ELD requirements, ERETHELD features, and FMCSA compliance.
Our team is ready to help with any ELD questions, compliance issues, or technical problems. Reach us by phone or email.
17150 N Bay Rd, Apt 2419, Sunny Isles Beach, FL 33160
For urgent ELD malfunctions or DOT inspection issues, call immediately. Do not wait for email. Our phone support team is trained to walk you through ELD malfunction procedures, DOT roadside inspection transfers, and any compliance issue in real time. Have your driver ID and USDOT number ready when you call.